STURM AFFILIATES

Frequently asked questions

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Affiliates

If there's a product you love or a specific product you want to share, you can customise your affiliate link using the following steps:

  1. Click Customise affiliate link

  2. Add the website link of the product page you wish to drive to e.g. https://eu.drsturm.com/hyaluronic-serum/. The website link must begin with eu. to generate a customised link. If you're in the US, UK or Germany en. or de. will be at the beginning of the website link, this will need to be amended to eu.

  3. Copy and share your automatically generated affiliate link in the black box e.g. https://community.drsturm.com/s/user/product-page-link/

Commission

You will have the opportunity to earn commission on any purchases made through your affiliate link.

You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders.

Your commission will be paid between 45 and 60 days after the order was placed to account for returns and processing, via PayPal. We will be sending payments to the email address you used to sign up to this program.

If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you.

Alternatively, if you'd like to change your STURM AFFILIATES email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal:

You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions.

NOTE: All payments will come from Duel Holdings Limited

Using the app

From the main menu click STURM REWARDS to view your STURM REWARDS. You can also see the STURM REWARDS you have received from levelling up!

All social media posts must include:

  1. Tags to all relevant DR. BARBARA STURM channels (@DRBARBARASTURM)
  2. The brand hashtags #DRBARBARASTURM and #STURMAFFILIATES

There are a few reasons as to why one of your STURM TASKS may be rejected. Sturm tasks will be rejected if:

  • You used the same photo as evidence on multiple STURM TASKS. All STURM TASKS must be accompanied by a new and different photo.
  • The photo uploaded is poor quality.
  • The screenshot uploaded does not show significant evidence of the STURM TASK being completed, due to how it was cropped or how it was taken.
  • Required hashtags or tags are missing. See above - "Which hashtags should I use?"
  • The content of the photo or evidence uploaded is incorrect.

There are a few reasons why your Instagram post may say it cannot be recognised:

  • Please ensure that your account is set to public. Since our platform automatically scans and retrieves information from Instagram, we ask that you please change your account settings to public for the posting of the photo. After submission and the STURM TASK has been approved, you can change your account back to private and you will retain your points.
  • Double-check that if the STURM TASK is asking for multiple hashtags, that they are all included in the post. Hashtags must be included in the post caption, rather than the comments section, in order for the post to be recognised. See also hashtag usage tips.
  • Please make sure that the post you are submitting for the STURM TASK as evidence is a new post as the system may not pick it up if it is too old.

Using the program

You can keep track of member invitations via your portal's homepage. If someone has submitted an application to the program via your unique invitation link, you will notice your "pending" number increase. If you are not seeing this, make sure the person you invited has successfully submitted the application form and verified their email address. As applications are reviewed manually, please allow time for our team to review the request. You will only be rewarded if the person you invite is accepted into the program.

Referrals, affiliates and commission

Once you make it past (pre-commission tier), you will have the opportunity to earn commission on any purchases made through your personal Member Page, affiliate link or referral code.

You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders.

Your commission will be paid out (refund period) after an order is processed (to account for returns and processing), via PayPal. We will be sending payments to the email address you used to sign up to this program.

If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you.

Alternatively, if you'd like to change your STURM AFFILIATES email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal:

You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions. NOTE: All payments will come from Duel Holdings Limited

Sturm tasks

Moderation usually takes 24 hours but can in some situations take up to 72 hours. There may be slightly longer wait times over weekends and during national holidays.

After submitting an Instagram Post STURM TASK, it will automatically move to the 'Awaiting Approval' stage. Please wait for up to 5 minutes.

If you receive a notification in the notification tab confirming successful completion, your task submission was successful. However, if the notification indicates rejection due to missing hashtags and/or mentions, ensure that you include the requested mention and all specified hashtags before resubmitting.

Sturm rewards

You will need to copy the promo code directly from your STURM REWARDS tab and paste it into your basket at checkout. Please double check the terms of the code before applying it. Some promo codes are only valid for a specific set of products or for a minimum basket spend, for example.